Contents

  1. Using My Print for the First Time
    1. ​Creating your Account
    2. Signing Out of My Print
    3. Registering your Email
  2. ​Using Your Account
    1. ​Add Funds to an Account
    2. Locking/Unlocking an Account
    3. Displaying Account Statements
    4. View your Account History
  3. ​Changing Your Account Settings
    1. Lost Your Password?
    2. Get Account Statements Emailed to You
    3. Stop Account Statements being Emailed to You
  4. Troubleshooting for My Print
    1. Connecting to the webpage

1  Using My Print

When you visit the My Print web site for the first time you will need to log in using your library card to get started.

The site offers the following services:

  • Submit print jobs from home by uploading files to the website *
  • Submit print jobs directly from your phone using email (and library wi-fi) *
  • Pay any Logan Library fees online and from home
  • See the balance of your account
  • Add money to your account using a secure credit card payment system
  • Configure low balance notifications
  • Generate detailed and summary reports for transactions 
  • Receive reports automatically on a daily, weekly, or monthly basis.

* All print jobs will remain in queue ready to print for up to 36 hours. If you have not printed your files or attachments after 36 hours it will delete them from the queue. 

1.1  Creating your Account

  1. To create your account you will need to have a valid library card number
  2. Enter your library card number (without the 15/)
  3. Enter your Password
  4. Click Sign In to proceed
  5. Read and Agree to the site's Terms and Conditions and tick the box to confirm
  6. Click Accept and you will be automatically redirected to your new account

1.2  Signing Out of My Print

For security, we recommend you sign out every time you have finished using My Print. Signing out closes your session to prevent other people using your account.

To sign out: click the Sign Out link in the left hand column of any My Print page.

1.3 Registering your Email

  1. To register your email go to the Web Print tab then to Send Email Attachment.
  2. Type in your email address and click select. 
  3. Click OK on the pop-up box then Send validation link to your email. 
  4. Check your email, the validation link will be active for fifteen minutes. Clicking the link in your email will register your email with Web Print.

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2  Using Your Account

When you log in to your My Print account, you will be able to add value to your account. You will also have the option to lock an account so it cannot be used.

My Print also allows you to change your account settings and print out statements.

2.1  Add Funds to an Account

  1. Sign into your My Print Account.
  2. Click the Add value button.
  3. Select a preset amount or enter a value in the Other Amount edit box.
  4. Click the Proceed to Payment button. You will be transferred to a secure site where you enter your credit card details.
  5. Enter your credit card details on the secure site.
  6. When the payment is successful you will be redirected back to My Print. You will see a screen saying "Your payment was successful". 
  7. Click OK to go back to your account page. You will see the amount added to your nominated account.
  8. Check your email, you will receive a payment receipt when the funds have been added.

2.2  Locking/Unlocking an Account

  1. Sign into your My Print account.
  2. Find the account you want to lock.
  3. Click the Lock button. You will see a dialog box asking you to confirm the lock.
  4. Click OK to lock the account.
  5. The account line will be printed in red and you will see an Unlock button beside it.

To unlock an account click the Unlock button and confirm you want to unlock it.

2.3  Displaying Account Statements

You can request transaction summary and detail statements in My Print.

  1. Sign into your My Print Account
  2. Find the account you want to query.
  3. Click the View Statements link, this opens the statement filter page.
  4. Click on the Statement Type you want: either Summary or Detail.
  5. Select the Accounts to Include. You can get a statement for all accounts or just one of them.
  6. Enter the date range you want to report on. You have the following choices:
    • A specific date range
    • The last few days
    • The last few weeks
    • The last few months
  7. Click the View Statement button, this will display the statement.
  8. When you have finished with the statement, click the Back to Statements Page link. You will return to the statement filter page.
  9. If you want to display another statement for your chosen account, go back to step 4, otherwise click the Cancel button to return the main page.

2.4  View your Account History

My Print maintains a log of your activities such as logins, transactions, funds transfers and more. To view your account history, follow these steps.

  1. Sign into your My Print account
  2. Click the View Your Account History link in the left-hand column of the page.
  3. You will see a list of events in reverse time order.
  4. To go back in time, click the Next Page link on the right hand side of the page. To go forward in time, click the Previous Page link
  5. To return to your main page click the Back link in the left hand column.

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3  Changing Your Account Settings

3.1  Lost your library card number or Password

If you have lost or forgotten your details you must visit one of the Logan Libraries with your library card. If you don't have your library card you can provide proof of ID to retrieve your log in details.

3.2  Get Account Statements Emailed to You

You can have statements for your accounts emailed to you on a daily, weekly or monthly basis. Follow these steps to set up this automatic email facility.

  1. Sign into your My Print account.
  2. Click the Change your Settings link in the left hand column. The Settings page will appear.
  3. Click the Emailed Statements tab.
  4. Choose a preset time to select how often you want to receive statements - daily, weekly, monthly.
  5. If you want to receive summary statements, click Include Summary Statement. If you want to receive detailed statements, click Include Detail Statement. You must choose at least one statement type.
  6. Click the Save button and your account settings will be updated.
  7. Change other settings if you want to. When you want to go back to the main page, click the Back link.

To stop emails follow the steps in Stop Account Statements being Emailed to You. To change your current emailed statement settings go back to step 2.

3.3  Stop Account Statements being Emailed to You

To stop My Print sending you statements by email, follow these steps.

  1. Sign into your My Print account.
  2. Click the Change your Settings link in the left hand column. The Settings page will appear.
  3. Click the Emailed Statements tab.
  4. Click the Don't Send Statements Automatically button.
  5. Click the Save button.
  6. Change other settings if you want. When you want to go back to the main page, click the Back link.

4. Troubleshooting for My Print

4.1 Connecting to the webpage

If you are having issues with your phone or computer's browser, follow these steps.

  1. Open a Google Chrome browser on your device.
  2. Type in the URL to My Print - https://print.libraries.logan.qld.gov.au/MyMonitor/
  3. Then sign in from that page. 

To get email statements again follow the instructions in Get Account Statements Emailed to You.

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